Cancel An Order
How to cancel an order which has not been paid?
If payment for an order has not been made, you can cancel by clicking "Cancel Order" on your account.
How to cancel a paid order?
Within 24 hours after you made the order:
We charge $1 handling fee.
More than 24 hours after you made the order but not shipped:
1. We charge 10% handling fee.
2. Note: Please contact us to confirm whether it is shipped.
Our courier will ship first and then upload the tracking number. So even if your order shows pending, it is actually shipped, but the tracking number is not updated.
Shipped orders cannot be cancelled. But we accept returns and refunds
If you have questions, please contact our customer service: firstname.lastname@example.org